Refund policy
Last Updated: August 19, 2026
At TeeLikeYours®, we want you to be happy with your order. Because many of our products are personalized and made specifically for you, we have specific guidelines for returns, exchanges, and refunds.
Returns & Exchanges
We accept returns or exchanges only when the item you received is:
- Incorrect
- Damaged during shipping
- Defective
All eligible return or exchange requests must be submitted within 14 days of receiving your order.
To be eligible, the item must be:
- Unused and unworn
- Unwashed
- In the same condition as received
Personalized & Custom Products
Due to the custom nature of our personalized products, personalized items are non-returnable and non-exchangeable unless the item arrives:
- Incorrect
- Damaged
- Defective
If you entered incorrect personalization information, such as a name, date, initials, or other custom wording, we generally cannot accept a return or exchange when the product was made according to the information submitted with your order.
For this reason, please carefully review all personalization details before completing your purchase.
How to Request a Return or Exchange
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at:
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
Photos may be requested to help us determine the appropriate resolution.
Once your request is approved, we will provide you with return instructions and, when applicable, a return shipping label.
Please do not send an item back without first contacting us and receiving return instructions.
Damaged or Incorrect Shipments
If your package arrives damaged, or you receive an item that is different from what you ordered, please contact us as soon as possible.
Please keep the original packaging and take photographs of the package and the item, as these may be needed to investigate the issue with the shipping carrier.
If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Missing Items
If part of your order appears to be missing, please first check your shipping confirmation and tracking information to determine whether your order was shipped in multiple packages.
If all items were expected to arrive together or you believe an item is missing, contact us at service@teelikeyours.com with your order number.
We will investigate the shipment and work with you to resolve the issue.
Lost or Delayed Packages
If your tracking information indicates that your package has been delayed or appears to be lost, please contact us with your order number and tracking information.
We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.
Delivery times may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside our reasonable control.
Refunds
Once an approved returned item is received and inspected, we generally process refunds within 5–7 business days.
Approved refunds are issued to the original payment method unless otherwise required or permitted by applicable law.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If an eligible item is incorrect, damaged, or defective, we may provide an exchange or replacement when appropriate.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
Order Changes & Cancellations
Because orders may enter processing shortly after they are placed, we cannot guarantee changes or cancellations after 24 hours.
If you need to correct your shipping address, phone number, personalization, size, or other order information, please contact us as soon as possible.
Orders generally cannot be canceled simply because of a change of mind after they have been placed.
Once an order has been processed or shipped, changes may no longer be possible.
Important
Nothing in this Return and Refund Policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.
For questions about a return, exchange, damaged shipment, missing item, or refund, please contact us:
TEELIKEYOURS LLC
TeeLikeYours®
Email: service@teelikeyours.com
Website: www.teelikeyours.com
Last Updated: August 19, 2026