Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Orders generally cannot be canceled simply because of a change of mind after they have been placed. However, if you need to correct information such as your shipping address, phone number, size, or personalization, please contact us as soon as possible.
Please have your order number ready when contacting Customer Service.
We cannot guarantee changes or cancellations after 24 hours, because your order may already have entered processing. Once an order has been processed or shipped, changes may no longer be possible.
Email: service@teelikeyours.com
How can I track my order?
How can I track my order?
Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking number and a link to the carrier's website.
You can use the tracking number to follow your package's progress.
If you have a customer account, you may also be able to view your order and tracking information through your account on our website.
What if there is a problem with my order?
What if there is a problem with my order?
We're here to help. If you receive an order with a problem, please contact us as soon as possible at service@teelikeyours.com.
Please provide your order number and a brief description of the issue. Photos may be requested to help us investigate.
If the item is incorrect, damaged, or defective, we'll work with you to find an appropriate solution, which may include a replacement, exchange, or refund in accordance with our Return & Refund Policy.
I didn't receive all off my order?
I didn't receive all off my order?
First, check your shipping confirmation and tracking information to see whether your items were shipped separately.
If all of your items were expected to arrive together and something is missing, please contact us at service@teelikeyours.com with your order number.
We'll investigate the shipment and work with you to resolve the issue.
What is your returns policy?
What is your returns policy?
We accept return or exchange requests within 14 days of receiving your order, but only when the item you received is:
- Incorrect
- Damaged during shipping
- Defective
Eligible items must be unused, unworn, unwashed, and in the same condition as received.
Because personalized products are made specifically for you, personalized items are non-returnable and non-exchangeable, unless they arrive incorrect, damaged, or defective.
Please see our Return & Refund Policy for complete details.
How do I initiate a return?
How do I initiate a return?
Please contact us at service@teelikeyours.com within 14 days of receiving your order.
Include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
Once your request is approved, we'll provide return instructions and, when applicable, a return shipping label.
Please do not send an item back before contacting us and receiving return instructions.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, eligible items may be exchanged when they arrive incorrect, damaged, or defective.
Personalized items are generally not eligible for exchange unless the item itself is incorrect, damaged, or defective.
If a replacement item is unavailable, we may provide another appropriate resolution, such as a refund.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive an approved returned item, processing typically takes 5–7 business days.
For an approved exchange, we'll ship the replacement as promptly as possible once the return has been received and processed.
Approved refunds are issued to the original payment method. Depending on your payment provider, additional time may be required for the refund to appear in your account.
How long does shipping take?
How long does shipping take?
At TeeLikeYours, we generally process orders within 1 business day.
After your order has been processed and handed to USPS, typical shipping times are:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days
- USPS Priority Mail Express: 1–2 business days
Your total delivery time includes processing time + shipping time.
Shipping times are estimates and may vary depending on your location, weather, holidays, carrier delays, and other circumstances outside our control.
You'll receive a shipping confirmation email with tracking information once your order has shipped.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes! We offer faster USPS shipping options at checkout, depending on availability.
You can choose:
- Priority Mail for faster delivery
- Priority Mail Express for time-sensitive orders
Additional shipping charges apply depending on the option selected at checkout.
Please remember that expedited shipping begins after your order has been processed. Selecting a faster shipping method does not necessarily reduce our standard 1-business-day processing time.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order has not been processed or shipped, please contact us as soon as possible at service@teelikeyours.com.
We'll do our best to update the shipping address before the order is processed.
However, we cannot guarantee address changes after 24 hours, and once an order has been shipped, we generally cannot change the shipping address.
Please double-check your shipping address before completing your purchase.
Still Have Questions?
We are here to help.
If your question wasn't answered above, please contact TeeLikeYours® and we'll do our best to assist you.
Thank you for choosing TeeLikeYours® — personalized matching apparel made to help create special memories with the people you love.