FAQS
E-MAIL ADDRESS:
service@teelikeyours.com
Shipping from:
Fort Mill, South Carolina
FREE DOMESTIC SHIPPING
On orders over $30.99
TOTAL SECURITY:
Secure Checkout.
Top Questions
How do I place an order?
Browse, Add and Checkout - These 3 simple steps you need to take when placing your order.
1.Browse and Find a product by using our search bar, main menu, or homepage.
2.Add the item to your shopping card by selecting a size, color, choose quantity and click the “add to cart” button. The item will be added to your cart and you can check out or continue to shop.
3.Checkout by the cart icon in the top right of the page. Review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout”.
Can I cancel my order after placing it?
You’ll be able to cancel your order as long as it hasn’t been processed and shipped out yet.
If you have changed your mind about an item, please contact our customer service at teelikeyours@gmail.com.
How long does it take to receive my order?
Once your order is shipped:
1. USPS First Class takes 1-5 business days (2-3 days average)
2. USPS Priority Mail takes 1-2 Business days
What is your return policy?
We do offer return and exchange only when the product is incorrect, damaged by the carrier, or defective in another way
You are welcome to contact us and submit your return request by emailing service@teelikeyours.com. We will send you a return label and We'll give you instructions how to return your product.
All returns must be made within 7 days of receiving the product .
All returned products must be unused ( not worn, washed, damaged) and returned in accordance with the instructions received from contacting customer service.
What are the benefits of a registered account?
All TeeLikeYours members are taking advantage of getting
ADDITIONAL DISCOUNTS and COUPONS
+ more Exclusive Offers ad Free Shipping! Don’t miss out!
You can also add things to a wish list, save shipping addresses and payment details for easy checkout.
It’s quick and easy. Just CLICK HERE to create your account.
How do I register for an account?
Click here to register.
Or go to the top of the page and click on Login/Register on the ride side of the search bar.
How can I track the shipment of my order?
If you are TeeLikeYours member all your orders can be tracked through TeeLikeYours website.
1.You may track your orders by logging into your TeeLikeYours account and clicking on Orders.
2.Once the package is shipped, you will get a shipping confirmation email, with your Tracking Number . If you did not receive any shipment emails, please check your spam filter.
Can I change the shipping address of my order?
As long as you contact us before your order has been shipped out, we’ll be able to make any changes you’d like. Please contact our customer service at service@teelikeyours.com.
Once the order is shipped, no modification can be made about your order.
What types of payment do you accept?
We accept Master Card, VISA, Discover, American Express, TeeLikeYours gift cards, PayPal and ATM/Debit Cards with a VISA or Master Card logo.
Do I need a TeeLikeYours.com account to use PayPal?
No, you can use PayPal as a payment option without having an account.
But please check out the benefits of having an account with us. Being our member gives you some extra discounts and free shipping on selected products.
You can also add things to a wish list, save shipping addresses and payment details for easy checkout. It allows us to contact you if there’s a problem with your order too. It’s quick and easy. Just CLICK HERE to create your account.
How do I pay with PayPal?
At check out please select PayPal as your payment option. This will take you off of TeeLikeYours.com, once you complete the PayPal process you will be returned to our website.
Can I split the payment for my order between PayPal and another form of payment?
If you're using PayPal, you won't be able to use any other form of payment on that order.
What is the advantages of paying with PayPal
When will I be charged for my order?
How can I use my Coupons?
If I return merchandise, how long will it take to receive my credit?
Returns can take up to 5 business days (7 if during holiday) to process once it has been received. The refund is issued once the return is processed and depending on your bank’s policy it can take up to 6 business days for the US
How do I place an order?
2.Add the item to your shopping card by selecting a size, choose quantity and click the “add to cart” button. The item will be added to your cart and you can check out or continue to shop.
3.Checkout by the cart icon in the top right of the page. Review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.
NOTE:
For Matching items, you need to choose the size and color separately for Kids & Adults, then add it into your shop cart, the price is only for one piece
Can I cancel my order after placing it?
If you change your mind about an item please contact our customer service at service@teelikeyours.com.
Once your order has been confirmed, it is immediately sent to our warehouse for processing. Due to this, in most cases we are unable to modify or cancel your order once it has been submitted.
Do I have to become a member to place an order?
You don't need to be a member to place an order. But please check out the benefits of having an account with us. Being our member gives you some Extra Discounts and Free Shipping on selected products.
You can also add things to a wish list, save shipping addresses and payment details for easy checkout. It allows us to contact you if there’s a problem with your order too. It’s quick and easy. Just CLICK HERE to create your account.
Can I change the shipping address of my order?
As long as you contact us before your order has been processed, we’ll be able to make any changes you’d like. Please contact our customer service at service@teelikeyours.com .
Once the order is shipped, no modification can be made about your order.
Why haven't I received an email regarding my order?
If you are not getting e-mail confirmation regarding your order you may have an outdated email address on file. Please double check and make sure to keep your user information current by updating your email address.
The second reason can be that you may have a spam blocker filtering out emails. Please check your spam and try turning off any spam blockers . Feel free to contact us if you are still not getting the confirmation e-mail and you need some information about your order.
What is the processing time?
If order is placed by 3PM PST. it will be processed and shipped on the same day. If it's placed after that it will be processed and shipped on the next day.
All orders are processed weekdays - Monday through Friday excluding Weekends and Holidays.
How long does it take to receive my order?
1. USPS First Class takes 2-5 business days (2-3 days average) depending on your address, Monday through Saturday.You will receive a shipping confirmation email, so you can track your order.
2. USPS Priority Mail takes 2-3 Business days (1-2 days average)
Can I change the shipping address of my order?
As long as you contact us before your order has been processed, we’ll be able to make any changes you’d like. Please contact our customer service at service@teelikeyours.com .
Once the order is shipped, no modification can be made about your order.
How do I track my order?
If you are a TeeLikeYours member you may track your order by logging into your TeeLikeYours account and clicking on Orders History.
When the order is shipped out, we will email you the tracking number and tracking website.
What to do if my order arrives damaged, defective or incomplete?
If you have an issue with the condition of your order, please contact us right away at service@teelikeyours.com and we will get back to you as soon as possible.
I haven't received my item. What can I do?
Usually it doesn't happen.
All packages that we ship out are being delivered. Our responsibility is to produce and ship your order on time.
But if it does happen and you don't receive your package, please contact your local post office. Unfortunately we are not responsible for any lost or stolen packages. Please always make sure your shipping information is updated before placing an order.
What is your return policy?
Is there any Non-Returnable Items?
1.Gift Cards
2.Products on Clearance
(All clearance items purchased on TeeLikeYours.com are final sales and cannot be exchanged or returned. )
3.Any worn, washed, damaged merchandise.
How do I return something?
Please don't forget to include the following details in your return request, for faster processing:
1. Full name on the order.
2. Order number
3. Reason for returning the item(s).
4. Photos of the item(s) for reference. (If the item has arrived damaged or incomplete)
Step 2: Our Representative will respond to your request within 24 hours. You will be provided with a RAN (return authorization number).
Step 3: Please print your RAN email and put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).
Step 4: After shipping the package, please provide our Customer Service Representative, through email, with the "Tracking Number".
Step 5: Once our Warehouse receives the package, we will contact you in 2 business days with return confirmation.
NOTE:
Customer is responsible for the cost of shipping the returned product to our Returns Department.
All returns must be made within 14 days of receiving the product.
All returned products must be unused ( not worn, washed, damaged) and returned in accordance with the instructions received from contacting customer service.
Products that do not meet these criteria will not be considered for return.
Frequently Asked Questions
Welcome to the TeeLikeYours® Frequently Asked Questions page.
Here you'll find answers to common questions about ordering, personalization, sizing, shipping, returns, exchanges, and our personalized matching apparel.
If you can't find the answer you're looking for, please contact us and we'll be happy to help.
1. Orders & Purchases
How do I place an order?
Choose the product you'd like to purchase, select the available style and size options, and add the item to your cart. Review your selections carefully, then proceed to checkout to complete your order.
For personalized products, please follow the personalization instructions provided on the product page.
Can I cancel or edit my order?
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
Because many of our products are personalized or made specifically for each order, we may not be able to make changes or cancel an order once production has started.
Please include your order number and the changes you would like to make.
Can I add something to my order after placing it?
Please contact us as soon as possible. If your order has not yet entered production, we may be able to help.
Once an order has entered production or has been shipped, changes may no longer be possible.
Do you sell matching outfits as sets or separately?
Product availability varies.
Some TeeLikeYours® matching outfits are offered as sets or bundles, while other products are available individually. Please carefully review each product listing for the exact items included with your purchase.
If you have questions about a particular product, please contact us before ordering.
2. Personalization & Custom Orders
How do I add personalization to my order?
Add your product to your cart, then go to your cart and enter your personalization instructions in the Order Note section before completing checkout.
For example:
Mrs. Smith – Est. 2023
Please enter names, dates, initials, or other personalization exactly as you would like them to appear.
What happens if I don't want personalization?
Simply leave the Order Note blank.
No personalization will be added unless you provide personalization instructions with your order.
Can I request a different personalization or custom design?
We may be able to accommodate certain custom requests.
If you would like a different personalization option, special wording, custom design, or another customization that is not shown on the product page, please contact us before placing your order.
Can I request different sizes for a matching outfit?
Yes, depending on the product.
If the size combination you need isn't available through the product options, please contact us before ordering. We'll let you know whether we can accommodate your request.
What if I make a spelling mistake in my personalization?
Please carefully check all names, spelling, dates, initials, and other details before submitting your order.
Personalized products are created using the information provided by the customer. We are not responsible for personalization errors resulting from incorrect information submitted with an order.
3. Sizing
How do I choose the correct size?
Please review the size chart on the individual product page before placing your order.
Because sizing can vary between garment styles and brands, we strongly recommend measuring a similar garment that fits well and comparing those measurements with the size chart.
Can I exchange a personalized item if I choose the wrong size?
No. Personalized and custom-made items cannot be returned or exchanged due to incorrect size selection.
Please carefully review the size chart and confirm your selected size before completing your purchase.
What if I'm between sizes?
We recommend comparing your measurements with the size chart provided for the specific product.
If you're still unsure, please contact us before ordering and we'll be happy to help you make the best selection possible.
4. Shipping & Delivery
How long does it take to receive my order?
Please review the shipping information provided on our website and your order confirmation for the most current details.
Do you provide tracking information?
Yes. Once your order has been shipped and tracking information becomes available, it will be provided to you through the shipping notification associated with your order.
What if my tracking information hasn't updated?
Occasionally, carriers may take some time to scan and update tracking information after a package has been shipped.
If tracking has not updated for an unusually long period, please contact us and we'll help you determine the next steps.
What if my package is delayed, lost, or marked as delivered, but I can't find it?
Once an order has been shipped, delivery is handled by the shipping carrier.
If your tracking information shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.
If the package still cannot be located, please contact the carrier and contact us so we can help where possible.
5. Returns & Exchanges
Do you accept returns or exchanges?
Our return and exchange eligibility depends on the type of product and the reason for the return.
Please review our Return & Exchange Policy before placing your order.
Can personalized items be returned or exchanged?
Personalized and custom-made products generally cannot be returned or exchanged because they are created specifically according to the customer's requested personalization.
This includes items that are personalized with names, dates, initials, or other custom details.
What if I receive the wrong item or my order arrives damaged?
If there is a problem with your order, please contact us as soon as possible after receiving it.
Please provide your order number and clear photos of the item and the issue so we can review the situation and determine the appropriate resolution.
What if I received an incorrect or defective product?
We want every order to arrive as expected.
If you believe you received an incorrect, defective, or damaged item, please contact us promptly with your order information and photos of the issue.
We'll review the situation and work with you on an appropriate solution.
6. Products & Garments
What brands of garments do you use?
Depending on the product, TeeLikeYours® may use quality garments from brands such as Bella+Canvas, Comfort Colors, Gildan, Independent Trading Co., Rabbit Skins, Boxer Craft, Live and Tell, and others.
The specific garment brand and style may vary by product.
Are your products made to order?
Our products are prepared specifically for each customer's order.
Because items are created according to your selections and instructions, please review your order carefully before submitting it.
Will the color or appearance of my product look exactly like the photos?
We make every effort to accurately represent our products in our photographs.
However, colors can appear slightly different depending on your monitor, phone, tablet, lighting, and other display settings.
7. Care Instructions
How should I care for my personalized apparel?
For the best results and longest-lasting wear, always follow the care instructions provided with your garment.
In general, proper washing and drying practices can help preserve the appearance and quality of personalized apparel.
Please avoid harsh washing conditions and excessive heat unless the garment's care instructions specifically allow them.
8. Payment & Checkout
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, device, and eligibility.
Is my payment information secure?
We use Shopify's secure checkout infrastructure to process online purchases. Your payment information is handled through the secure payment processing options available at checkout.
Why can't I complete my checkout?
If you're having trouble completing checkout, first make sure all required information is entered correctly and that your selected product options are available.
If the problem continues, please contact us and provide a description of the issue so we can assist you.
9. Contact & Customer Support
How can I contact TeeLikeYours®?
If you have a question about a product, personalization, sizing, an existing order, or a custom request, please contact us through our Contact Us page.
For questions about an existing order, please include your order number so we can assist you more quickly.
Can I ask a question before placing my order?
Absolutely!
We encourage customers to contact us before ordering if they have questions about personalization, sizing, available options, custom requests, or matching products.
We're happy to help you make the right choice.
Still Have Questions?
We are here to help.
If your question wasn't answered above, please contact TeeLikeYours® and we'll do our best to assist you.
Thank you for choosing TeeLikeYours® — personalized matching apparel made to help create special memories with the people you love.